Terms & Conditions

1. Introduction

Welcome to AIX.
By using our salon services, purchasing products, or accessing our website, you agree to comply with and be bound by these Terms & Conditions.

We aim to provide a unique and memorable service for each customer, and there will be times when we can’t reach perfection, so we make sure to handle complaints quickly in an effective and honest way. 

The policy aims to ensure that: All members of the public know how to feedback to AIX HAIR and the process of making a complaint is simple; All staff treat feedback seriously and deal with it promptly, efficiently, and courteously, and keep the customer informed of the progress;

How a complaint can be made:· To the salon manager: 

Email: contact@aix.hair

Phone: 000000000

Complaints 28 days after your appointment regarding the quality of service will not fall into our complaints policy and will be discarded.

2. Salon Services

  • Hair Services: We offer various hair services, including haircuts, hairstyling, coloring, and treatments. The quality and outcomes of these services are subject to the expertise of our stylists and the condition of your hair.
  • Appointments: To ensure prompt service, we recommend scheduling appointments in advance. We reserve the right to refuse service to clients arriving late or without an appointment.
  • Cancellations: We appreciate a 24-hour notice for appointment cancellations. Repeated no-shows or late cancellations may result in a fee.

3. Merchandise and Beauty Products

  • Product Availability: Our salon may sell beauty products and merchandise. Availability may vary, and we do not guarantee the availability of specific items.
  • Returns: We accept returns of unopened and unused products within [number] days of purchase. Refunds or exchanges are subject to management approval.

4. Payment

  • Pricing: Prices for services and products are subject to change without notice. All prices are in Pound sterling £.
  • Payment Methods: We accept cash, credit/debit cards, and other payment methods as specified by our salon. Payment is due at the time of service or product purchase.

5. Customer Responsibilities

  • Consultation: It is your responsibility to communicate your preferences and any allergies, sensitivities, or pre-existing conditions to our stylists.
  • Feedback: We encourage feedback to help us improve our services and products. Please contact us with any concerns or suggestions.

6. Liability and Disclaimers

  • Results: We make no guarantees regarding the results of our services or the effectiveness of our products. Individual results may vary.
  • Allergies and Sensitivities: It is your responsibility to inform us of any allergies or sensitivities to products or ingredients.
  • Limitation of Liability: In no event shall AIX HAIR be liable for any direct, indirect, special, or consequential damages arising out of the use of our services or products.

7. Privacy Policy

  • Please review our Privacy Policy for details on how we handle your personal information.

8. Intellectual Property

  • All content on our website and marketing materials is protected by copyright and other intellectual property rights. You may not use, copy, or reproduce any content without our permission.

9. Amendments

  • We reserve the right to modify or amend these Terms & Conditions at any time. Updates will be posted on our website, and the date of the last revision will be changed accordingly.

10. Contact Information

  • If you have any questions or concerns about these Terms & Conditions, please contact us.

By using our services or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.


Thank you for choosing AIX HAIR!